Field Agent Forums/Bugs and Issues/Website bugs

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It has been almost a week since I cashed out and no one will respond to my case... Any advice?

Kim Bestland
asked this on April 17, 2012 12:11

Need help resolving this.. I had two cash outs and got the one I did two days later first...
 

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Andrew
Same I reboot my device and got it to work but now it will ask you for your age and if you have put just 2 numbers instead of 4 Exampel 88 or 1988 you have to email the support email and they will get you working but will not fix the problem
May 06, 2012 08:35
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Dave Wygand
It's been 5 days since I cashed out to Paypal and the money still hasn't made it to my paypal account. The website says it should only take 48 hours to get paid after cashout. I emailed support yesterday but still haven't gotten a response from "FieldAgent 3"... Somethings up... Does anyone have a valid phone number to support?
May 19, 2012 08:19
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Kim Bestland
I don't have a number... But , it's happened to me before an it took 6 days.. But the , there's been time when it's take. 12 hrs... Hate to bring you potentially worse news, but I doubt it will post over the weekend... They must be really busy, I've asked a couple questions and have t heard back for 3 days.. Except that they're busy of course.. Hang in there. It'll come eventually. But I also understand the need for the money... Keep submitting emails to them, eventually they will respond, but probably not till Monday
May 19, 2012 08:25
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Kim Bestland
Go back to your account and make sure it's cashed out... I've cashed things out before and a day or so later it has gone right back ... I've had to cash pit one time 3 times
May 19, 2012 08:33
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Info

Well this is the first time ive cashed out. I figured I'd wait until it was worth it. Well I cashed out 5/15/12 @12:08PM....right now its 5/19/12 @ 10:08AM with one email sent to support and so far nothing. Hmmmmm...

May 19, 2012 10:10
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Kim Bestland
Don't worry, you'll get the money.. This DEFINATELY is t a scam
May 19, 2012 10:14
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Leslie Banas

i cashed out on the 16th and haven't gotten money in my paypal yet either.

May 21, 2012 08:31
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Dave Wygand
FYI... My money was in my paypal today. Give it a day or two, it will get there.
May 21, 2012 09:10
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Leslie Banas

I emailed support and they said that they were having some difficulties with paypal. they reassured me that my money will be in my paypal by the end of the day today.

May 21, 2012 10:12
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Clay

We apologize for our recent PayPal issue that you have been experiencing.

We made some technical changes this past week and we do not have the issues resolved. We had hoped that we could have provided a solution by Friday but that was not the case. We are now in a waiting game because we can not resolve this over the weekend because we have to wait until Monday when we can confirm things between our system, our bank and PayPal.

Our plan is to be back to normal by the close of the business day Monday. At that time we will be back to the normal 48 hour processing.

Again we apologize for the inconvenience and appreciate your patience as we get this resolved.

Rick West
Co-Founder, CEO
Field Agent

Thank you,
Field Agent

May 22, 2012 15:58
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Clay

thats the email i got three times from them

@claystidham

May 22, 2012 15:59
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Debra-Ann Dompieri

"Technical changes" are never good, they always mess things up for awhile.

June 01, 2012 15:19
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Joseph

I have also been waiting for my payment. I have submitted 4 different cash out requests over a a period of 10 days or so. Ever ytime, the cash out requests revert back to available. Submitted two tickets to get this resolved and I received two canned responses and no help whatsoever. Support has been a total joke. I'm beginning to wonder about Field Agent in a not so positive way.

June 22, 2012 17:09
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David Brown

I'm right there with everybody.  It's been a good 5 days wait for me so far as well.  I cashed out $114 so it better not get lost somewhere!

June 23, 2012 08:47
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Clara Blasingame
I cashed out a week ago. Never recieved it. Made 3 tickets to support and was told it'd be in my PayPal account by this past Friday. It wasn't, instead it ended back on my account.......
June 23, 2012 10:10
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Darryl Bryson

I am not the only one I see.  I did and cash out for $115.00 and it came back into my Field Agent transactions as not paid out.  I did it again and it has been a week with no money in Paypal.  I have done several cash outs with no problem.  Hope this type of issue can be resolved soon. 

June 24, 2012 21:41
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Jacquelyn Sutt

Ah I now see the joys of new software issues are on again.   I have no doubt I'll get paid.  Just worried when a week went by and the new cash out I made had not shown up.  

John?  Any ideas when this will be cleared up?

June 25, 2012 09:38
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Joseph

Sounds like Field Agent is having cash flow problems. Never a good thing.

June 25, 2012 09:46
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Clara Blasingame
They aren't having cash flow problems, it's PayPal issues just like they've been having. If ur convinced it's cash flow then stop doing jobs and we will all pick up the slack! Lol
June 25, 2012 14:26
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Jacquelyn Sutt

Clara, I'm with you.  Not worried about FA cashflow.  Just want the software to recognize the transfers.   Staff at FA is probably going nuts with this problem.  PayPal can be great, but if they deal with corporate clients like the deal with the little guys ---  trouble!

June 25, 2012 14:49
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Clara Blasingame
Thanks Jacquelyn. I've gotten several messages from field agent explains they've had issues. It's not like they are ignoring the problem.
June 25, 2012 15:00
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Joseph

After approximately 2 weeks and countless support tickets, I finally got paid today. Thank you FA.

June 26, 2012 10:17
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John F. Lile

So is that the key to getting paid now, multiple support tickets?  I submitted a request over a week ago just to have the balance land back in my FA account.  Submitted another one over the weekend and still waiting.  This is unusual, but still frustrating.

June 26, 2012 18:33
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Donh626

I got a scripted email response, "We are currently behind on our payment-processing schedule...We are hopeful to be back on our standard 48-hour processing schedule by mid-July, and appreciate your patience in this process." 

July 11, 2012 10:04
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Leslie Banas
I cashed out on the 6th and still haven't gotten the money. It seems like every time it's taking too long, I write into support and then the next day the money shows up. I shouldn't have to write into support every time I cash out :(
July 12, 2012 09:18
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Mario Callaway
It's taken a long time for me to be paid as well. If the issue is PayPal, why not allow alternative cash out methods? I always receive Field agent agent credit fairly soon, but as of late PayPal has been taking forever to process the transfer; I'm not a huge fan of PayPal anyway.
July 24, 2012 14:23
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stacey kreger

I got a different amount paid to me than i cashed out.  I have submitted a request but cannot seem to get an agent assigned to look into it further?  can anyone help?

July 26, 2012 12:48
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JAMES JONES

I submitted my request for cash out on 7/24/2012. The deposit has not been made.I was expecting it to deposit on the 4th day but it fell on today a weekend day.  I cashed out when the amount was for 94.50. the balance was showing 0.00 untill i decided to accept and perfrom a few more jobs for themthis week. After checking the status again in pay pal and Field Agent my available balance stated 106.70 as if my request was never made on 7/24/2012 for the 94.50. The new available balance should have shown  12.20 available for cash out after my request for the 94.50 was made on 7/24/2012.

 

This leads me to believe that it is more then a pay pal problem as pay pal has nothing to do with the stats in Field agent if request have been made and honored . With the rejection of two jobs that were done correctly and the changes with my cash request I am starting to believe that something is wrong with this company and that they may not be paying on jobs that should be paid . I waste my gas and time trying to make extra money and they sit back holding the profits made by the agents that perfrom the work for them. If my deposit is not made this week. I will not be perfroming any more jobs and will seek a resolution to this problem as it takes longer and longer to get a response from this company .

July 28, 2012 11:46
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Tuyetn147

I have cashed out 3 separate times since the beginning of July and the first and second time the money was kicked back and I still haven't been paid for jobs from the beginning of the month. I have sent at least 3 e-mails. 

July 30, 2012 11:34
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Marion Vardy Fitzpatrick

how do you rate this site over all ,i havent sign up yet but thiking about it 

July 30, 2012 12:03
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Diane Largent
Sounds like they are having cash flow issues to me. Why else would it take over 12 days and I still don't have my deposit in PayPal? And customer service says its a closed issue on their end as it is in process. If my normal employer were 12 days late in giving me my paycheck that would not be tolerated now would it? FA needs to update their website to read "After cashing out you will receive your money when we have the funds to pay you which could take weeks."
August 03, 2012 13:06
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JAMES JONES

This is my second time posting . After seeing Diane's comment I now know that this company is holding back funds they alreasdy made from previous order and trying to hold on to money we have earned and declining some to save there own money untill they checks come in from the jobs we perfromed or doesnt intend on paying it at all. I suggest we gather together and sue this company . I dont have the time or the money to perfrom work for free.    This guy is getting rich while everyone is loosing more money to companies like this. I stopped after I was told that a decline order on the 7/26/2012 was the reason that my payout that was first requested on 7/24/2012 is the reason why the cash kicked back to them and my deposit hasnt been made. It is now 8/3/2012 and I am told to be patient while they work out the issue but cannot tell me a timeframe on when they will pay me. In the meantime more orders have been coming and people are getting suckered to perfrom there work whill spending our own gas money and taking time away from other things that are more important.  

August 03, 2012 14:05
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Joy

When I first joined this I thought it was fun. I knew I wasn't going to get rich off of it but I do expect them to be fair. I have been denied 2 of the jobs, stating I did them wrong. One was back in June. I sent them an email requesting an explanation but just keep getting replies that they are very busy and haven't been able to get to all the letters. It was only $5 so I just blew it off. Now, I haven't been pd for 5 jobs I have done. One of them from yesterday I received an email stating my answers to one of the questions was incorrect so I wouldn't get paid on that. I know of no way to go and check on my jobs to see if I actually did do them incorrectly !! Problem is, on my stats it shows I have not completed 3 of the jobs correctly and that's just not true. It has been over a month since I have been pd. It's only about $35 but still I took the time to do it. I'm not putting out anymore effort to do these until I get paid. Being rejected has really pissed me off, especially when I am getting out in 105 deg temps for nothing. I'm getting very discouraged.

August 04, 2012 17:32
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Brian Tennant

Purely informational for the group. I cashed out on July 29th and still have had nothing deposited into my PP account. E-mailed them today, we will see if they respond. At the very least, I feel they should do a better job of responding to those who decide to perform jobs for them. This string in is their bug fix category. I guarantee that they read this daily, yet, there is not one response in here from them. I grew up in retail operations and this is a great concept, I would like to see it pull through.

August 11, 2012 10:30
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J Welbon
I'm really pissed to see al of this going on because it's happening to me now too. Early last week I cashed out about $64 and the deposit to my PayPal account has not yet been made. I submitted one question/issue just now. I like this app but will not be used! We are doing the work and expect to get paid!!!!!!!
August 18, 2012 21:07
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Ann Jackson
I submitted cash out 2 days again and was wondering what was going on because I cashed out my "gigwalk" account at the same time and the money was deposited within 1 hour. I am worried now that I have seen the posts in this forum. 0_o
August 18, 2012 21:25
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Kim Bestland
Hey all.. I just want to update those just now having this problem... The cashouts lately are averaging 12-14 days. I just expect that now and it's not that big of a deal once you get a few in the hole so to speak.. I have also noticed that emailing support doesn't really do much for you.. They will not give you a strait answer as to when you will receive your money.. Even when asked to give you an approximate amount of time.. Regardless, you WILL receive payment, it just depends on if you're willing to wait that long. There are several "theories" out there as to why this is happening, but the fact remains, 12-14 days on average.. Just thought I'd let those who haven't really experienced this in on it...
August 19, 2012 06:57
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Jesse Claycamp

Still waiting for a cash out that Field Agent said was posted to my Paypal, but Paypal has no transaction record of it.  it's been a week.  How long does it take to communicate with field agents?  If you want our help, YOU have to work with US just as we do you.

July 25, 2013 23:43
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Tracyk6421

I've had the same problem - cashed out a week ago and am still waiting for the payment to post to Pay Pal, even though Field Agent shows it having been processed.  Very frustrating.

July 27, 2013 20:59
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Jacquelyn Sutt

I've been using my iPhone app to cash out.  It has been so much faster than the PC.  Perhaps you should start a new thread as this one is originally from 2012.  I have had little problem getting response from FA.  Try posting it as a new problem/question.  Good luck.  Don't lose patience, they are a small and busy staff.

July 28, 2013 08:22
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Jennifer Nuttle
I cashed out on 8/7/2013 via iPhone app. FA shows it "out", but Paypal still has not received it - nine days later. Emailed FA yesterday and no response. Previous cash outs to same Paypal account on computer went thru w/o problem within a couple of days. This issue needs to be resolved....
August 16, 2013 10:57
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Salomevera

good

December 13, 2013 01:27
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Raydon

I can't even login to get to the "cashout" option. Really nice feature, now instead of waitin for $$ to hit paypal account they aren't even letting you login?? SMH, and yes I have submitted a "request" that hasn't even been assingned a support person.. I can login to support page but not FA.net., both on mobile and laptop......help would be nice!!!!!!!

April 04, 2014 12:14